Frequently Asked Questions (FAQ)
At Shine-It, we understand that you may have questions before enlisting our services. We’ve compiled this FAQ to provide clear and helpful answers. If you don’t find the information you’re looking for, feel free to reach out to us directly!
What Cleaning Products Do You Use?
At Shine-It, we use a variety of cleaning products from the traditional products such as things like Pledge, Bleach and CLR. We also emphasize environmental consciousness in our cleaning practices, which has contributed to our reputation as the leading cleaning company in Missouri. Our cleaning staff is trained to utilize gentle yet effective cleaning solutions for your home using environmentally friendly options including vinegar, hydrogen peroxide, essential oils, baking soda, dish soap, rubbing alcohol, and store-bought natural cleaners. These alternatives effectively disinfect, clean, and polish surfaces without compromising safety for our staff or your family.
Will the Initial Cleaning Take Longer Than the Ones That Follow?
Yes, the initial cleaning often takes longer. It’s designed to bring your home to a maintenance level. Factors such as the size of your home, number of occupants, pets, and level of buildup can affect the time required. Regular cleaning appointments are typically shorter, with biweekly or monthly services being the most popular choices.
How Long Do Regular Cleanings Take?
The duration of regular cleanings varies depending on your home’s unique needs. After our initial visit, we can provide a more accurate estimate based on your lifestyle and home habits.
Are Pets at Home Ok?
Absolutely! We love pets and prioritize their comfort and safety. If your pets are comfortable with new people and cleaning noises, they can remain at home. However, for everyone’s safety, we recommend crating them or placing them in a separate room during the service.
Are You Bonded and Insured?
Yes, Shine-It is fully bonded and insured, offering peace of mind and security to all our clients. Proof of insurance is available upon request.
Do You Change Linens or Do Laundry?
Yes, we can change linens if fresh ones are provided. Laundry services are also available with prior notice, ensuring your needs are met effectively.
Do I Need to Be Home for the Cleaning?
Your presence is optional. Many of our clients provide a key or access code, allowing us to clean their homes while they’re away.
How Does Booking Work?
Submit an estimate request through our website, and we’ll contact you within 24 hours to finalize details. Once booked, you’ll receive a confirmation email along with our client guidelines to sign before the appointment.
What If I Want Something Done That’s Not on Your Checklist?
We’re flexible and accommodating. Let us know your specific request at least 48 hours in advance, and we’ll do our best to fulfill it, provided we have the tools and time available.
What If I Just Want to Book a Few Hours of Cleaning?
We offer hourly services with a 3-hour minimum, giving you the flexibility to prioritize specific areas or tasks within your budget.
How Does Payment Work?
After the cleaning, we'll send an invoice via email, due upon receipt. Payment can be made via debit/credit card, check, or in-person at time of service (preferred). Please note that any unpaid invoices may will affect future services.
What If I Need to Cancel My Appointment?
We understand plans can change. Please provide at least 48 hours’ notice for cancellations to avoid a cancellation fee. Call our office to reschedule.
What If Something Is Broken or Damaged During the Cleaning?
Integrity and transparency are our priorities. If an accident occurs, our staff will document and report it immediately. We’ll work quickly to resolve the issue by repairing or replacing the item.
Do Your Housecleaners Accept Tips?
While tips are not expected, they are greatly appreciated. You may tip after each cleaning or annually, depending on your preference.
How Often Can You Provide Service?
We offer flexible cleaning schedules to meet your needs, including weekly, biweekly, monthly, or one-time cleanings. For commercial clients, we also accommodate daytime or after-hours services.
Have More Questions?
We’re here to help! Whether you have questions, need more information, or are ready to schedule your cleaning service, Shine-It is here to assist. Contact us directly to discuss your cleaning needs and discover why we’re the trusted choice for professional cleaning services in Missouri.
Prefer a quick and convenient option? Use the form below to share your questions or requests, and a member of our team will get back to you promptly. At Shine-It, your satisfaction is our priority!
